Remote Hands Service
Expert on-site engineers act as an extension of your IT team. Handle reboots, installations, troubleshooting, and maintenance without the travel—day or night, weekends or holidays.
MW Capacity
Carriers & ISPs
Eyeball Network
Uptime Since Launch
24/7
Expert Support
Uncompromising Support.
Rapid Response.
Managing remote infrastructure shouldn't require constant travel. With Rack Centre’s Remote Hands, you get expert hands on your equipment within minutes.
24/7/365 Availability
Our experienced operations engineers are always available to handle unplanned eventualities or scheduled maintenance.
Expert Execution
Certified technicians with extensive experience. Proper protocols, documentation, and care for every task
Rapid Response
Average 15-minute response time. Critical issues addressed instantly, minimizing downtime and revenue impact.
Cost Efficiency
Eliminate the need to send your internal team to the facility for routine tasks, reducing travel costs and maximizing productivity
Availability When It’s Needed
FAQ
What is remote hands service in a data centre?
Remote hands is an on-site technical support service where data centre engineers perform physical tasks on a customer's equipment — such as reboots, installations, cabling, and troubleshooting — on their behalf. Rack Centre's Remote Hands service gives businesses access to expert on-site engineers as an extension of their own IT team.
Is Rack Centre's Remote Hands service available 24/7?
Yes. Rack Centre provides Remote Hands support 24/7/365, including nights, weekends, and holidays, so businesses can get expert hands on their equipment at any time without needing to travel to the facility.
What kind of tasks can Remote Hands engineers handle?
Remote Hands engineers can handle server reboots, hardware installations, cabling, troubleshooting, scheduled maintenance like filter cleaning and tape rotation, new equipment deployment, and supervising third-party vendor visits.
How fast can Remote Hands respond to an emergency, like a server failure?
Rack Centre's Remote Hands team provides rapid response for emergencies such as a server failure — engineers can reboot equipment, check connections, verify power, and restore service on-site while the customer troubleshoots remotely.
Can Remote Hands help with new equipment deployments?
Yes. When new equipment arrives at Rack Centre, Remote Hands engineers can receive, unpack, rack, cable, and power on the hardware, allowing the customer's team to complete configuration remotely without needing to travel on-site.
Does Remote Hands cover routine or scheduled maintenance?
Yes. Remote Hands handles scheduled maintenance tasks such as monthly filter cleaning, tape rotation, and hardware swaps, allowing customers to keep their equipment maintained without sending staff to the facility.
Can Remote Hands supervise third-party vendors or technicians on my behalf?
Yes. If a third-party technician needs to visit for equipment servicing, Rack Centre's Remote Hands team can escort and supervise the visit, ensuring proper access protocols are followed on the customer's behalf.
Why would a business use Remote Hands instead of sending its own staff on-site?
Remote Hands eliminates the cost and delay of travel by allowing a business to get physical, on-site tasks completed by data centre engineers instead of flying or driving staff to the facility. This is especially useful for businesses managing infrastructure remotely or those without a local presence.
Is Remote Hands cost-effective compared to maintaining on-site IT staff?
Yes. Remote Hands offers a cost-efficient alternative to maintaining dedicated on-site IT staff or repeatedly traveling to a data centre, since customers only need engineer support when a specific task is required.
How experienced are the engineers handling Remote Hands requests?
Rack Centre's Remote Hands service is delivered by experienced operations engineers trained to handle both unplanned emergencies and scheduled maintenance tasks with expert execution.
Can Remote Hands help if I don't have local IT staff in Nigeria?
Yes. Remote Hands is designed to act as an extension of a customer's IT team, allowing businesses without local staff in Nigeria to manage installations, maintenance, and troubleshooting on their equipment through Rack Centre's on-site engineers.
What happens if my server fails outside of business hours?
Rack Centre's Remote Hands team is available 24/7/365, so a server failure at any time — including the middle of the night — can be addressed immediately through emergency response, including reboots and connection or power checks, while the customer troubleshoots remotely.
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Stop worrying about the logistics of distance and let our experts handle the heavy lifting.
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